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01-29-2023 12:58 PM
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01-29-2023 02:57 PM
you might want to try your luck with the Findmy service to remotely lock and wipe the phone
Apple: https://www.apple.com/ca/icloud/find-my/
(how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone
Samsung: https://findmymobile.samsung.com/
(how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)
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01-29-2023 02:53 PM
@Koangmach895 - we are all customers like you here and have no access to your account.
See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone
See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud
If issues with your My Account access, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP
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01-29-2023 01:03 PM - edited 01-29-2023 01:04 PM
You have to log in to your account and declare lost/stolen phone.
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01-29-2023 01:02 PM - edited 01-29-2023 01:03 PM
@Koangmach895 Visual for ya
My account
Legend and features
Change plan / update cc /auto pay
Account #/ change # port /swap SIM
profile tab /lost stolen phone
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01-29-2023 01:01 PM
@Koangmach895 Please log on to the self-service page. And deactive your account. They have lost and stolen phone sections.
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01-29-2023 01:00 PM - edited 01-29-2023 01:02 PM
@Koangmach895 Sign into self serve hit lost /stolen
edit you will find this in the profile tab