cancel
Showing results for 
Search instead for 
Did you mean: 

Stolen phone, need shut down asap!!!

Koangmach895
Great Neighbour / Super Voisin
 
6 REPLIES 6

softech
Oracle
Oracle

@Koangmach895 

 

you might want to try your luck with the Findmy service to remotely lock and wipe the phone 

Apple: https://www.apple.com/ca/icloud/find-my/

                 (how to use: https://www.pcmag.com/how-to/find-a-lost-iphone)
Google: https://myaccount.google.com/find-your-phone

Samsung: https://findmymobile.samsung.com/

               (how to use: https://www.pcmag.com/how-to/how-to-find-a-lost-android-phone)

 

esjliv
Mayor / Maire

@Koangmach895  - we are all customers like you here and have no access to your account.

 

See how to report lost / stolen: https://www.publicmobile.ca/en/on/get-help/articles/lost-or-stolen-phone

 

See "How To Change Your SIM Card" at the bottom of this Help Article: https://www.publicmobile.ca/en/on/get-help/articles/sim-swap-fraud

 

If issues with your My Account access, click here to request a SIM Swap with the Public Mobile Customer Support Agents (CSA): Submit ticket for a SIM SWAP

Meow
Mayor / Maire

You have to log in to your account and declare lost/stolen phone.

Meow_0-1675015317725.png

 

Handy1
Mayor / Maire

@Koangmach895  Visual for ya 

My account

Legend  and features

Change plan / update cc /auto pay

Handy1_0-1675015364358.png

 

Account #/ change # port /swap SIM

 

profile tab /lost stolen phone 

kaytus
Town Hero / Héro de la Ville

@Koangmach895 Please log on to the self-service page. And deactive your account. They have lost and stolen phone sections.

Handy1
Mayor / Maire

@Koangmach895  Sign into self serve hit lost /stolen  

edit you will find this in the profile tab 

Need Help? Let's chat.