Still no service

[thesuit22]

Yesterday like many others I paid my bill and tried to reactivate my account. No luck with any of the ideas to try. Still have zero service and while the payment goes through every time nothing changes

[thesuit22]

Fixed the problem with a dollar haha thanks!

[thesuit22]

I will try this again

[soduwa54 · Accepted solution]

Make a payment of $1 to your public mobile account and your account will be reactivated . I had $40 on my account which was the exact amount of my phone bill and i tried reactivating my plan and everytime the payment keeps saying successful but the plan doesn’t activate. I have been trying since yesterday but today i decide to pay $1 to my account and after i did, my plan automatically reactivated. It’s weird but worth a try

[thesuit22]

Right?! It’s very irritating, I unfortunately don’t have a store close enough to just go in person (Koodo store)

[kzkai1]

I'm having the same exact issue from yesterday and have submitted two tickets over 24 hours ago. This is absolutely pathetic. "A few hours" my ass.

[thesuit22]

I submitted a ticket yesterday after reading everyone else’s posts here. I suppose all I can do is wait. It shows the credit from my first purchase but won’t actually take it when I click complete purchase 

[Dunkman]

@thesuit22 

Sorry to hear about your continuing troubles.

Did you contact customer service agent yet?  

Need to submit a ticket for CSA help. 

https://www.publicmobile.ca/en/on/chatbot 

Follow the prompts to submit ticket.  

CSA may ask a few questions to verify account ownership and then should be able to help you. Response times can take a few hours.  Check your private message inbox (envelope in upper right corner of website).