Community

Jamie22 · ‎06-23-2023

I would like to change my payment plan to a Simplii Mastercard Debit card, which apparently is an option according to Simplii. But Public Mobile doesn't seem to accept it. What can I do?

hTideGnow · ‎08-13-2023

thanks @Papa_Bear . Great to know it's not a PM's problem.

dust2dust · ‎08-13-2023

@Papa_Bear- Great update. Thanks for checking in with them on the problem.

Papa_Bear · ‎08-13-2023

Mastercard debit is no problem on Public Mobile's side. However I recently spoke with a Simplii Financial rep and they have a known issue relating to their tech and incompatibility with some vendors including Public Mobile. They are hoping to resolve the issue soon.

softech · ‎07-04-2023

thanks @computergeek541 and @Luddite for confirming

computergeek541 · ‎07-04-2023

@softech wrote:
@Luddite you posted a link earlier saying the Help articles updated to include MC debit, right? let us know what support says

Public Mobile has confirmed that Mastercard Debit is fully accepted.

dust2dust · ‎07-04-2023

@Luddite- And the evidence of this thread and the other similar one.

Luddite · ‎07-04-2023

@softech Correct. There is a conflict between the official Help article and information on the Payment page of My Account.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

softech · ‎07-04-2023

@Luddite you posted a link earlier saying the Help articles updated to include MC debit, right? let us know what support says

Luddite · ‎07-04-2023

@softech @Handy1 Am awaiting response to my query concerning the acceptance of Mastercard debit.

>>> ALERT: I am not a CSA. Je ne suis pas un Agent du soutien à la clientèle.

Deann · ‎06-23-2023

Public Mobile does accept simplii card, that's what I use

softech · ‎06-23-2023

@Jamie22 message them here:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on top right) after the ticket is opened. CS Agent will reply to you there

Jamie22 · ‎06-23-2023

How do I submit a ticket?

softech · ‎06-23-2023

@Jamie22

We just had a post yesterday about unable to use Simplii Mastercard debit.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Payment-problem/m-p/1004987

Visa Debit should work , but MC Debit is tricky. Some work, some don't

@Voodoomoon , you opened a ticket with support yesterday, you have any luck with Simplii MC?

Handy1 · ‎06-23-2023

@Jamie22 Get a pre paid visa . Or payment vouchers