Sim card lost and I can't remember email to log kn to account

[Chantel8]

• Hi Sim card lost and I can't remember email to log in. How do. I switch to new sim

[HALIMACS]

OK, I'll ask.

@Chantel8 , you forgot the e-mail address, you lost your SIM card.  

Did you also indicate you only had the phone for 2 days PLUS you know it's an icloud e-mail account - yet, you don't know the e-mail address?

Is the e-mail address YOUR address, or someone else's?

Did you activate this service, or did someone else do so on your behalf?

Is there any additional information which may help us, help you?

[computergeek541]

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@Chantel8 wrote:

• Hi Sim card lost and I can't remember email to log in. How do. I switch to new sim

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Changing SIM cards is no longer done from within your self serve account. You must ask a modeerator to perform this task.  Please go to https://widget.telus.tiia.ai/publicmobile/publicmobile.html and type "SIM card swap".

[dabr · Accepted solution]

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@Chantel8 wrote:

• Hi Sim card lost and I can't remember email to log in. How do. I switch to new sim

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@Chantel8    You need to submit a ticket to moderators via chatbot (bubble) bottom right of screen and follow prompts, type in "SIM swap". 

Edit:  Here's a link to the chatbot: https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you're unable to submit a ticket try sending a private message to Moderator_Team here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Chantel8]

I only had the phone  mew email address for 2 days. I know it was icloud email tjo6