Services on Hold after subscription renewal onto a new plan

[rosev]

Switched to the $29 10GB Data within Canada, the US and Mexico plan, to take effect on my subscription renewal date (Nov 25).

Received an email that my Services are on Hold.

I was already charged on my credit card for this coming month.  If I click thru the 'Pay now and resume services' workflow, $0 is charged, since I already paid.  At the end of the workflow, it claims the subscription is restored.

If I click on Overview, it still says my Services are on Hold.

[rosev]

Thanks for the instructions on submitting a ticket, this is very helpful 🙂 

[hTideGnow · Accepted solution]

hi @rosev I would ask support to confirm 

please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Support will reply via Community inbox here within 2 to 4 hours:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[rosev]

I did attempt to login with a different browser, but it still says the services are on hold.  The 611 message says the same thing.

Everything *does* still work, but I'd prefer to not have my phone number terminated due to some mix up

[Sansan]

Clear data, log out and back i  to see if the message remains the same.

But if all services are working fine, don't worry about it. Unfortunately, it happens a lot here.😒

[hairbag1]

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@rosev wrote:

Yes, these are still working.  I'd sure feel better if PM would acknowledge that my account is in good standing.

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you can dial 611 to hear current plan status and when next renewal will occur. 

[rosev]

Yes, these are still working.  I'd sure feel better if PM would acknowledge that my account is in good standing.

[hairbag1]

@rosev 

check to see if your talk/text/data are currently working as expected.