Service

[Trevor100]

Input my money on my account and device has not resumed

[Trevor100]

Hey they rebootedrebooted the network and seems to be working🤞i thank everyone for their replies and am happy no one will lose sleep over my issues lol

[Trevor100]

Yes I've reset phone...it took my 25 and is saying my service is good for a month but nothing...it allows ever 6 to 10 calls go through but when it doesn't connect it says I'm out of minutes..which makes no sense..thanks for your help everyone 

[pmbc · Accepted solution]

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@Trevor100 wrote:

Its active...it's saying my service will renew in a month but when I make a call it says I'm out of minutes. But I've never used minutes it's set up for 25 a month. Every 6 calls go through..it's very frustrating 

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If you're on the $25 plan it should be unlimited mins so you shouldn't be out of mins.  These are calls within Canada?  If they are, get in touch with a CS Agent.

If these are international calls you may be out of mins and need to buy an addon for more international mins.  International addons cost $15 and depending where you need to call determines the amount of time the $15 gives you.

You can contact an agent using the chatbot.  Type "agent" and click contact us to go through the wizard.

https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If for some reason they don't respond to the ticket, you can try to send an email directly to the CS Agent here.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Here is a help article about how to contact the CS Agent.

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

[Trevor100]

Its active...it's saying my service will renew in a month but when I make a call it says I'm out of minutes. But I've never used minutes it's set up for 25 a month. Every 6 calls go through..it's very frustrating 

[Handy1]

@Trevor100  As other have already mentioned you might just need to reboot your phone … if that doesn’t work sign into your my account and see if the available funds are just sitting in account if so make manually payment and reactivate the plan 

[pmbc]

@Trevor100 Does the account show as active?  Have you rebooted your phone?  Try to call 611 from the device and see what the account status is.

[BKNS27]

@Trevor100 

Try rebooting your phone by powering off then power back on.