I can not connect to internet using data. Comes up can not connect. I do get updates to email etc when I’m out so some of data does work. I have I Phone XR and not tech savvy. I need help or will cancel and go somewhere I can get some help!
is there anyone out there who can help??
you can try reseat the SIM card and Make sure your phone is off before removing your SIM card,
1. power off your device
2. take out the SIM card,
3. waiting a 1 minute,
4. put it back and power on,
5. toggling airplane mode off/on,
Go to Settings > General > Reset > Reset Network Settings.
This also resets Wi-Fi networks and passwords,
or visit Here link,
APN Settings On An IPhone click Here link,
Ensure you have the correct APN settings by visit Here link,
Select the brand and model of your phone,
and try manually selecting network "3G ONLY"
for iPhone visit Here link
or Here link
and do Rebooting your phone ,This is quick and simple,to refreshing your network,
*what is meant by rebooting the device turn off and turn it back on.
try to check update your device,
for more information about Managing Your Data Usage visit Here link to save your data...
and turn off background data, to save your data.
when your data limit used all, is will be off until next renewal cycle,
at public mobile 30 day Prepaid Service No fees extra charges..
go sign in to Self-Serve, to review your account,history Data Usage
if you can't fix it or you can't see your history Data Usage you need to Contact Customer Support Agent by CS_Agent, and Explain your issue to them can solve, they are nice service Team the will help you 100%.
Here’s How To Contact Customer Support Agent,
@pammyl First thing to check is whether you have any data left to use. Log into your self serve account and scroll down the page and look under My Data/Add-ons, if you don't see a data line there, that means you've depleted your data allotment for this cycle and can purchase a data add-on ($15/1GB) to tide you over until renewal. To purchase add-ons first add the funds and then make the applicable purchase. These add-ons don't expire and will be available anytime you've depleted the plan data before renewal.
Also check your phone and make sure you haven't set a data limiter on there, if you have just remove the limit set for now.
Ensure your Data option is turned on in your settings of your device when you what to use DATA.
If still not working, restart your phone, then perform a reset of the network settings.
If still not connecting - Check your APN settings, if still not working: https://www.publicmobile.ca/en/ns/get-help/articles?q=apn+
Is your data on your iPhone worked with PM, Telus or Koodo before?
If not, it may still have other mobile provider specific config file in your iPhone.
1. Check your phone for any waiting update. If yes, update and restart your phone.
2. If step 1 does not work, connect your iPhone to iTune running on a PC using the charging cable to update your iPhone. Restart your phone after update. The PM specific config file should be on your phone.
EDIT: Reasons for this procedure:
In order to use your mobile data, you need to configure your phone's APN parameters correctly. But iPhone does not allow user to manually change the APN settings. One of the task for the provider specific config file is to configure the APN parameters. On iPhone restart, it read the config file and make sure the APN settings are correct.