Service slow

[Chriss_dale]

I've noticed my phone is dropping the network and when before the extact same area was fine this morning. Internet data 100 mbs and now like yesterday its less then 1 mb. I live in ontario. 

[Chriss_dale]

It's back to normal again. Thanks 

[Chriss_dale]

I'll just wait and see if sorts itself out. My sister is fido I'm going to have her run a speed test and see the signal strength.

[Chriss_dale]

 that's outside in my backyard. Internet should be alot faster. I have 4 bars signal strength is 108dbm

[Chriss_dale]

 this is 5 mins from my home.  Usually it's tne same 

[Chriss_dale]

 

[Phil_Adelphus]

@Chriss_dale  Your screenshot says "Phone Type - GSM", exactly what model of Samsung do you have?

[Chriss_dale]

 

[Phil_Adelphus]

@Chriss_dale   You posted another thread about this yesterday, here it is for continuity

https://productioncommunity.publicmobile.ca/t5/Get-Support/Service-slow/td-p/1258113 

[Chriss_dale]

I did that yesterday. I have a samsung. It's weird because it's normal some parts of the day. When I go into town this morning I'll see what service amd speed I have. 

[softech]

@Chriss_dale sounds like a network issue.  But what phones you two have?  Try Reset All Networks on your phone first. Also try to swap  the sim cards and phones and test.  Putting the sim cards in another phones could force a sim re-provision and might resolve your problem 

[Chriss_dale]

Recently I've noticed my cell service dropping multiple times a day and internet speed it slow but it goes back and forth from good to bad and my mother has telus and her phone does the same thing. I live in  Southern ontario. 

[Phil_Adelphus]

@Chriss_dale  Also my moms phone is with telus and it's the same thing.  Which is owned by bell I believe

Public Mobile is owned by Telus but Telus is not owned by Bell although they do share some towers.  My PM connection (Ontario) is fine but trying to log in to a bank about an hour ago resulted in the 2FA timing out for some reason so I wonder if there is a slow down somewhere.

[eddieO]

@Chriss_dale have a look at the Telus outage map for your location, could be some interruptions.

Telus Outage Map

https://istheservicedowncanada.com/status/telus/map

TELUS Service Status

https://www.telus.com/en/qc/outages

Have you tried rebooting your phone? Something else you can try is selecting to connect to 3G only 

[hTideGnow]

HI @Chriss_dale 

  Try Reset All networks on the phone first

and what Network mode you are using now? Try 4G and 5G and check if any better

[Chriss_dale]

Also my moms phone is with telus and it's the same thing.  Which is owned by bell I believe.