OK back in business. So here's the scoop. Autopay did not happen, so this morning I had no service, logged in and after a ridiculous wait for the web portal to open, I see the subscription period still dec-jan . There was $7 balance from my rewards. It asked me for another sum when I selected 'make a payment' and I paid it with the same CC that is listed in the account (not sure why autopay did not work. In any case, I thought that was it. When I viewed the page after payment, It showed nothing owing, although I still had no service and subscription period was still dec-jan . Turns out, it didn't as for the right amount when I did 'make payment' . It asked for $25 but my plan is $39 so it should have asked for $32. You would think, that even with this screw up, it would then say I owed $7 but it did not. Here is what it showed ( attached pic)
So asked for the wrong amount, and then said I owe nothing. When I added another payment and typed in $7 , it all started working. When this happened, I remembered that this was a problem quite a while back b4 I had autopay. That's quite a while ago so this issue has never been fixed. So I asked the CS rep to have anyone at PM who thinks I shouldn't switch to lucky mobile to email me an explanation of why this bug has never been fixed and when I can expect them to fix it. PM really needs to get a much faster portal and ensure it shows right amount owed. Pretty basic things to have correct. Pathetic that they haven't fixed this yet. So either they email me and convince me to stay, or I'll be switching to Lucky Mobile. I'll pay a couple of dollars more per month but I wont need to deal with this crap anymore.
Please login My Account again using Incognito mode. Then check if the fund is still sitting as Avaiable fund or if the cycle date still showing old one or updated showing next 30 days
If the money already used for renewal (do not see what you paid in Available fund) and cycle date updated to the new one already, try reboot the phone once
If you still see the money as Available fund and cycle date still showing the old one, try to first put your account to Lost/Stolen here https://myaccount.publicmobile.ca/en/account/profile/lost-or-stolen-phone and click "Put my services on hold" and logout My Account for 5 mins. Then log back in and resume service from there. This should trigger the renewal
