Service Suspended

[Michwhea]

Zero balance 

Account paid

140 credit 

Service suspended this morning????????

[mimmo]

This workaround might help

https://productioncommunity.publicmobile.ca/t5/Paying-for-your-service/SOLUTION-My-plan-has-enough-f...

[Anonymous]

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@Michwhea wrote:

3 days ago

It is paid and up to date with 140 credit

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Post a screen snip of your overview page. Blank out personal info of course.

That way we don't have to ask a million questions that don't get answered or results of suggestions.

[ShawnC13]

@Michwhea  you will need to contact the moderators to look into your account

[Michwhea]

Everything is paid for

No service 

[Michwhea]

3 days ago

It is paid and up to date with 140 credit

[Michwhea]

Being robbed

Money paid.. no service

[ShawnC13]

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@Michwhea wrote:

Zero balance 

Account paid

140 credit 

Service suspended this morning????????

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@Michwhea, is your account showing $140 in Available Funds?  Sounds like there was an issue with your renewal if your payment was made showing a $0 balance but service has been suspended.  Some suggest adding $1 to your account and sometimes that will work.  You can try that in the meantime I would submit a trouble ticket to the moderators.  You can do that by clicking on the "?" in the bottom right corner of the screen and following the prompts with SIMon.

[Staliger]

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@Michwhea wrote:

No service .. cant call or text 

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@Michwhea Do you have reactivation button in account? Click it. If not, the fatest way to solve your issue is to send a message: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Michwhea]

No service .. cant call or text 

[darlicious]

@Michwhea  Do you still have service? If so this is normal. If not pay for your service. Reactivate and reboot your phone.

[gblackma]

@Michwhea If it's your cycle renewal and your service is working properly then ignore the suspension.

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@Michwhea wrote:

Zero balance 

Account paid

140 credit 

Service suspended this morning????????

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[YVR]

@Michwhea 

When was your renewal date?  Usually the system shows suspended around that time even if you have credit