Self Serve Log-In

[W1N570N]

I realized that I have to change credit cards on my plan as I changed cards and my service stopped at my plan renewal date (yesterday). However, when I try to log-in to self serve/my account, I keep getting the following message This page is down or unavailable for maintenance. Click below to return to My Account page." What should I do? I have tried resetting my password and this doesn't work, and the chatbot says that there is no scheduled maintenance right now. Please advise me. 

Thanks 

[hTideGnow]

HI @QS1 

Telus bought Public Mobile in 2013, that was 11 years ago

[QS1]

HI THERE GOOD CITIZEN,

I HAVE HAD THIS SAME ISSUE FOR AT LEAST 6 MONTHS. CAN NOT CHANGE PAYMENT OPTION, OR UPGRADE PACKAGE. IT LOOKS LIKE I MAY BE MOVING TO ANOTHER CARRIER / COMPANY.  I NEVER HAD PROBLEMS, BEFORE TELUS, BOUGHT OUT PUBLIC MOBILE. 

[Aneeschaudri]

Yes I got same problem 

[wmchan]

It worked this time when I logon to change the credit card information using the webpage "private" which I normally use. I think when the webpage keeps on running and no responds insight, it has to do with the internet provider and how busy the network is currently running!

Thank you.

[Deepak1]

I just checked everything is working good on app as well as on the website. I used the website to update my friends credit card info and as soon as payment went thru his phone start working. Try it on a tablet if you have one.

[hTideGnow]

HI @wmchan 

the PM app actually working very well, try it

if you are staying with the web version, try using  Incognito/private/secret mode on your browser to login My Account or try with a differen browser

[wmchan]

Same here. I went in to see my usage and it keeps on loading and nothing happens. The website needs work indeed!

[hTideGnow]

hi @Maureen10 remove you card number, we are just customers like you

and support agent for not help to add card on file too.  So, you have trouble adding?  did you try using Incognito/private/ secret mode on your browser?

thanks @computergeek541  for removing the card info

[Maureen10]

My new credit card number is Visa xxxxxxxxxxxxxxxxxxxxxxxxx

Expires xxxxxxxxxxxxxx.  Code xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

[Deepak1]

I'm sure payment should go thru and there should not be a problem I've done credit card changes and it worked everything.

[hTideGnow]

hi @AlbertaAl 

couple customers had the same problem. Look like another glitch 

Just ignore it if you are certain that is not a problem 

or if you like support agent to check, please submit a ticket with CS Agent   https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[AlbertaAl]

My account was tied to a credit card that expired yesterday. 
I knew that was coming.. and changed the card to something else about 3 weeks ago. 
for the last several weeks, I've been getting texts from PM, telling me I've got an expiring card on my account, and to please "update" the card.  Thing is.. I did that, and when I check the account setup.. it shows the "new" card that I tied to it. 
My monthly payment is supposed to come out on Oct 4th.  I'll be interested to see if I still have a phone on Oct 5th. 
Anybody else run into this? 

[Deepak1]

PM service phone calls is down for some reason since yesterday. Telus is aware about the situation. It rarely happens. I've been using PM for last 5 years with no problems. As soon as service starts again you might have to re-enter credit card info and should start again

[dragonfly99]

Trust me.  When this happened to us I tried to troubleshoot for a whole week with no luck.  All of our family has now switched to KOODO with even better service and packages.  We were with Public Mobile for over 5 years but when a credit card needs to be changed or another little problem GOOD LUCK...as simple as that!

[Zubi]

Good luck with that. Website needs to much work. 

[Jd17]

Good luck with that took me 11 months trying  never did work had to make a new plan    public sucks

[jack57]

Public mobile garbage service...

[Ferguson]

I wonder if you might clear the cache on your browser or login with a different browser or clear your cache? If its Chrome clear the cache and try again and if it still doesn't work try MS Edge.

[Lori77]

Ive been trying to change my credit card info since february, still wont do it!

[Kolbyl]

When I am trying to view my account or make any changes it just keeps  loading. I always find it hard to login to my account. 

[Dave231974]

Try to pay your bill today.  It should be fine.

[Flojopeters]

It still won't let me pay with a visa tho. Same issue.

[LaraMaheden]

I'm in a similar situation except everytime I try to login to my PM account, I get redirected to a webpage that only notes the following: "Unauthorized access / Accès non autorisé" in very small font.  

I have been going back and forth with PM's "Support" team since January 11th and was told that my case had been "escalated" and that someone would reach out to me, but no one has and I still can't get into my account to update my credit card information.

In the meantime, I had to purchase a top-up voucher through another website (which cost me an additional $10)  to keep my service active.

[SPEND234]

Similar thing is happening to me. I have tried quite a few times to use another form of payment and online just does not letting it go through

[Becca81]

Mines doing the same!!