Self Serve Log-In

[W1N570N]

I realized that I have to change credit cards on my plan as I changed cards and my service stopped at my plan renewal date (yesterday). However, when I try to log-in to self serve/my account, I keep getting the following message This page is down or unavailable for maintenance. Click below to return to My Account page." What should I do? I have tried resetting my password and this doesn't work, and the chatbot says that there is no scheduled maintenance right now. Please advise me. 

Thanks 

[softech]

@W1N570N  it is up and running now

Please try again.

If you still encounter login problem, please try to use Incognio mode

If still problem, give us the exact error and we can try to help

[W1N570N]

Thanks for the reply. My account was also down last night, how long do you think before it becomes back up again? 

[will13am]

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@Dunkman wrote:

@W1N570N 

I am able to login into my account now. You can try again. 

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I am wondering if the glitch might have been cache related.  I encountered a problem that suggests the site might have been down.  When I went back to trying the login again, I went straight into the site.  The earlier session was cached.  I have never seen this before.  Most often I used incognito mode but did not this morning.  

[Dunkman]

@W1N570N 

I am able to login into my account now. You can try again. 

[Dunkman]

@W1N570N 

I just tried to login and got the same message.  Might be temporarily down.  

You can also try a different web browser, clear cache or incognito mode.  Or try on a different device. 

If that does not work, maybe try again in the next hour. 

Or you could submit a ticket for customer service help.

Chat with Simon to submit a ticket

https://www.publicmobile.ca/en/ab/get-help 

[softech]

@W1N570N   Yes, My Account site is down.  Usually it will be back up and running shortly , give it an hour or two

But if you need to reactivate the service urgently, get a voucher from SDM/711/Shell/london drug  (no service fees) or online at ding.com/muskbird.com (small fees)  and then load the voucher via *611.  this is the quickest way to resume the service without logging into My Account