Security questions

[AMB175]

Trying to reset password. Security question is not visible so, I cannot answer the question and reset password. Can someone help?

[Yummy]

You could try different browser and disable ad blocker.

[darlicious]

@AMB175 

Do you think you can remember what you may have chosen? Here are a few possibilities...

• What was your childhood nickname?
• What is the name of your favorite teacher?
• In what city or town did your mother and father meet?
• What is the middle name of your oldest child?
• What is your favorite sports team?
• What was your favorite activity in high school?
• What was your favorite food as a child?
• What year was your father born?
• What was the name of your first pet?
• What was the name of the first street you lived on?
• What was the name of your elementary school?
• What was the make and model of your first car?

If none of these ring a bell and trying the suggestions above yield no success then contact customer support to request a password reset.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

[VIP_Tech]

Hi @AMB175 

close all Browser and clear cache and cookies,
and try open one Browser inPrivate mode,
or try different Browser and open incognito mode,

[hTideGnow · Accepted solution]

HI @AMB175   Sound like it is just a browser issue.  Try a different browser or Incognito mode.

If it still not working, then just open a ticket with PM CS Agent to have them reset it for you, 

Click on the Bubble or directly at : https://publicmobile.ca/chatbot. Follow this to get to ticket open screen quicker:

1. type: Forgot log in information
2. Click "Contact Us"
3. Click "Click here to submit a ticket"
4. you will then direct to another page to open ticket.

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM's CS Agent

If you have problems submitting a ticket, you can also send a private message to the moderators (but this can take longer):
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[BeachNBeer]

@AMB175  Also you can try clearing your history/cookie cache and opening a window in incognito mode. Or a different browser all together.

[BeachNBeer]

@AMB175 

Contact customer service agents. 

Open a ticket via: 

https://widget.telus.tiia.ai/publicmobile/publicmobile.html (faster response time) 

Type "ticket" > Click "Contact Us" > Select your issue > "Click here to submit a ticket↗" 

or send a private message to: 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

and describe your issue. Include your name,phone #, account #, Email address,4-digit PIN to speed up authentication process.