Season bonus

[Yonge23140]

I received a Season bonus from P Mobile ( 500min intern.calls), but my account shows only 300min ( out of which more than 100min have been used already - but I did not use them 😞

How could I recover the missing 200min plus 100 min ?! Thanks

[hTideGnow · Accepted solution]

HI @Yonge23140   you see the bonus data as well?

you should see two addons like this: 

2GB      2GB one-time data bonus

500 mins          500 one-time Int'l LD bonus

Anything else are not related to this Season bonus

You can first click the Refresh spinner

If still not see the two lines, use Private/Incognito/Secret mode to login My Account again  

Last, open ticket with CS agent to get them add it back for you

at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[darlicious]

@Yonge23140 

The holiday add on shows 300/500min left? Or the add on is 300min entirely? Were your holiday gifts added automatically or thru customer support? It sounds like you have the $15/300 international minutes add on rather than the promotional holiday gift? A screenshot of the add on would be very helpful.

Edit: Last year's "more is merrier" holiday gifts add on and this year's look identical....

The "more is merrier " holiday gifts.

@J_PM 

Please increase the image limit I keep searching for hidden images to delete to upload a new picture.....I will run out of those soon too?!!

[Handy1]

@Yonge23140 @Refresh page when signed in 

[Yummy]

You should see 2GB and 500 int. mins on your account if bonus has been added properly. Try to refresh your account page.

Public Mobile has web page cache issue so you might be looking at obsolete status. Click on little spinner refresh icons lower down. Try using different browser. Try Incognito/private mode. Clear browser’s cache. Try forced refresh. Use computer and not phone to log in.

[softech]

@Yonge23140  the 300 mins you see must be a different bonus addon , it could be browser cache issue

Pleae login My Account again using incognito mode to assure you get the updated correct info

if still not see the bonus, please open ticket with PM Support and they will add it back for you

1. Please open ticket via Chatbot (need access to My Account): At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 

    https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply to you there