Community

jhocrsi · ‎02-23-2022

Upon creating an account for my public mobile sim card. I cannot receive any code for me to enter. It’s a brand new sim and it is currently activated. Are there any website issues? Thank you. I mean in creating account and verifying it my number. I cannot receive the 6 digit code verification.

darlicious · ‎02-23-2022

@esjliv

Lol....didnt even see that.

@jhocrsi

Care to share what solved your issue and mark the post that solved your issue. It's a way of saying thank you to the member that solved the issue (along with bravos to everyone that helped.)

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

esjliv · ‎02-23-2022

@darlicious wrote:
@esjliv
Or this one either....I'm not sure what you are asking to be clarified?

I didn't word that sentence very clearly in my last post.
I suspend an there is no active account, even though it is noted 'currently activated' but I could be mistaken. So waiting on clarification on this.

Edit:
Freaking hate the limitations of the new forum....grrrr.

@darlicious it was a messed up sentence...that I wasn't going to bother to correct since I had no clue where OP was at anyway.

But, I highlighted the statement I was referring to, for you:

https://productioncommunity.publicmobile.ca/t5/Get-Support/SOLVED-SMS-ACTIVATION-CODE/m-p/791519/hig...

esjliv · ‎02-23-2022

Humm...guess all is moot now ?

Subject was updated 1/2 hour ago to add "SOLVED".

was this before:

So, all good i guess.

darlicious · ‎02-23-2022

@esjliv

Or this one either....I'm not sure what you are asking to be clarified?

I didn't word that sentence very clearly in my last post.

I suspend an there is no active account, even though it is noted 'currently activated' but I could be mistaken. So waiting on clarification on this.

Edit:

Freaking hate the limitations of the new forum....grrrr.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

esjliv · ‎02-23-2022

@darlicious -

Yes, that registration link needs a phone (with activated SIM card) for the code:

https://selfserve.publicmobile.ca/self-registration/

And this one needs accessible email:

https://selfserve.publicmobile.ca/forgot-password/

I didn't word that sentence very clearly in my last post.

I suspect there is no active account, even though it is noted 'currently activated' but I could be mistaken. So waiting on clarification on this.

edit: spelling/grammar

darlicious · ‎02-23-2022

@esjliv

It's not the email that gets the code. After an in store activation to set up your self serve account :

Enter your phone #.
Recieve the 6 digit alphanumeric code via 611 on your phone.
Enter the 6 digit alphanumeric code on the pm site.
Once verified you can enter your email used to activate the sim card.
Choose s password.
Choose your security question and answer.
Submit.
Done.

You can now log into your self serve account on the left side of the account login page.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

esjliv · ‎02-23-2022

@jhocrsi wrote:
Upon creating an account for my public mobile sim card. I cannot receive any code for me to enter. It’s a brand new sim and it is currently activated. Are there any website issues? Thank you. I mean in creating account and verifying it my number. I cannot receive the 6 digit code verification.

@jhocrsi - you said "brand new sim and is currently activated".

So you must have been charged for the activation then, yes? Because that is the only way an account can be set up if the SIM card was activated successfully.

Activation done instore or online: https://www.publicmobile.ca/en/on/portal/activation ?

Would you please confirm you have working services on your Public Mobile SIM card?

~~Are you sure you are entering the email address correctly to receive the code to?~~

EDIT: for @darlicious

Ensure phone number is entered correctly (whether ported # or temporary #):

https://selfserve.publicmobile.ca/self-registration/

Ensure email is entered correctly

https://selfserve.publicmobile.ca/forgot-password/

Give us a bit of background of what you situation if you could.

darlicious · ‎02-23-2022

@softech

When activating in store and then having to finish the creation of the account yourself after you enter your phone number you get a text message from 611 containing the 6 digit alphanumeric code to enter to finish creating the account.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

HALIMACS · ‎02-23-2022

Sounds like you activated in-store @jhocrsi, you're trying to create a self-serve account, and the port from another provider may not have fully completed.

Do you have full functioning phone service with the PM SIM card in your device?

darlicious · ‎02-23-2022

@jhocrsi

You activated in store? If so then do you have service on your pm sim card? Did you port in your number? Has the port completed? If not then you will not recieve it on your pm sim card until your port completes. We can deal with that if that is the case.

If you activated yourself then you need to log in from the left side of the account login page. Use your email as the username and the password you entered during activation.

To contact customer support click below:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #

jhocrsi · ‎02-23-2022

this code. Whenever I enter my number in there. I am not receiving any code that is needed.

HALIMACS · ‎02-23-2022

Not sure what you mean, @jhocrsi

I've been involved in creating/activating at least 5 services and I've never needed a 'code'.

Can you clarify at what stage you're being required to enter a "code"?

Are you trying to enter a referral code of someone who referred you - is that what you mean?

softech · ‎02-23-2022

@jhocrsi You activated in store? if you activate online yourself, you would have created the account already

If you activated in store, most store rep will leave it for you to do but some might have asked you the email address and created that for you as well

Check the Spam folder and see if you get the code. If not , open a ticket with PM Support to confirm. since you don't have a My Account created, message them directly:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened. CS Agent will reply and work with you via messaging there

esjliv · ‎02-23-2022

@jhocrsi wrote:
I mean in creating account and verifying it. I cannot receive any code of that

@jhocrsi - so you activated in store? And, are all your services working okay?

Did you check your spam/junk email folder?

What does it say when you call 611 on your device?

If you were charged for the activation but cannot create a Self Serve/My Account ask CSA to help (see links provided above).

jhocrsi · ‎02-23-2022

I mean in creating account and verifying it. I cannot receive any code of that

BKNS27 · ‎02-23-2022

@jhocrsi

Or are you referring the the promo code?

It will be in the payment page 4 if this is what you are inquiring about.

BKNS27 · ‎02-23-2022

@jhocrsi

Are you referring to the SMS text while porting your old number to PM?

softech · ‎02-23-2022

@jhocrsi You meant code from Bank's like 2FA code? If so, did you ported in your number? If you have ported in your number, those code might not come until 3 to 7 days later. that is both a network issue, which is normal, as well as some bank put that delay on purpose in case of SIM Fraud

Short code/ 2FA authentication text should still working in couple days

esjliv · ‎02-23-2022

@jhocrsi wrote:
Upon creating an account for my public mobile sim card. I cannot receive any code for me to enter. It’s a brand new sim and it is currently activated. Are there any website issues? Thank you.

@jhocrsi - what code are you referring to? Is there a message on your screen?

Try 1234 or is your phone locked to its previous provider? Contact them to unlock it for you.

Or, do you mean to create a self serve account?

Check your spam/junk folder for the message.

Some troubleshooting to try if you are having network issues:

*turn off your phone, leave off for a few minutes, then reboot

*removing your SIM, then reinserting it

*go into airplane mode, then going back to regular mode

*reset network settings on your device

*Check if your phone is blacklisted here: https://www.devicecheck.ca/check-status-device-canada/

To contact the Public Mobile Customer Support Agent (CSA)_Team, there are two methods to reach them:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent