[SOLVED] Port failed - how to fix?

[Kogs]

Just tried to switch my plan and received the following text:

Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided. You can also get in touch via our virtual assistant at: https://publicmobile.ca.ada.support/chat

Based on previous threads, no one will actually contact me? How can I solve this in a timely manner? Could someone please provide the number to contact support, thanks.

[ErinAhnn]

Hi, i have same issues. can i also ask the port team phone number? Thanks!!

[ErinAhnn]

Hi, can i also ask the port team phone number?

[Kogs]

Did you get the number? I can private message it to you if not

[illy]

.

[Kogs]

To give further context, I did use my IMEI instead of account number. Did not realize this would give me issues until I started reading through these threads...

[softech · Accepted solution]

@Kogs 

did you provided PM the IMEI instead of old provider 's account number??  Please update them with the account number instead

There is a number to call to talk to live suppoet and update the missing info.  They can re-trigger the process for you.  I will message the number to you via the Community inbox ( https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage ) .  Check the envelope icon on top right.  Call them and get it fixed