08-22-2024 07:00 PM - last edited on 08-22-2024 07:29 PM by computergeek541
I’m not able to send or receive sms on my phone. Still verifying on my iMessage I contacted apple support. They said to contact the provider and make sure my number is properly activated for sms.
10-01-2024 03:33 AM
08-24-2024 01:24 PM
@Sujith1 wrote:I am in a big trouble now. What is the solution for this. How can fix it. I tried all the things what I can do. Already contacted with apple they said it is the problem with provider.
Hello @Sujith1
Since nobody has responded since yesterday and it's clear you still require help, please create a ticket to have a CS Agent assist you further. Here is how.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
08-23-2024 07:10 AM
I am in a big trouble now. What is the solution for this. How can fix it. I tried all the things what I can do. Already contacted with apple they said it is the problem with provider.
08-22-2024 11:11 PM
@Sujith1 wrote:Any agent please call back
Sorry, but customer support agents do not call customers. Everything will be done by private messaging on this websbite and the communications will come from the CS_Agent username.
08-22-2024 09:11 PM
Any agent please call back
08-22-2024 08:53 PM
Actually I made a mistake go with a company without a phone number and not a person to contact. I just want to get out from this service
08-22-2024 08:43 PM - edited 08-22-2024 08:43 PM
yes, the number is for issue with porting. If you can receive calls, that means your porting is completed
you should get help from Apple instead
but usually, you can remove your number from iMessage first. Reboot phone and reenter number on iMessage after. It might then re-register. It could take another 24 hours but it would work eventually
08-22-2024 08:39 PM
I tried this number but not get any positive response from them. They tried but no results
08-22-2024 07:30 PM
There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage
08-22-2024 07:22 PM
Yes I did. But still the same
08-22-2024 07:21 PM
Have you tried to reset your network settings and reboot the phone?
08-22-2024 07:19 PM
Not working. Just tried
08-22-2024 07:13 PM
Yes just 30 hours ago from virgin mobile
08-22-2024 07:07 PM
Hey @Sujith1
Did you just port over from another service provider? If so, there is a number I can send IF this is the case as the port may not have gone through. Please confirm this. Also, if you place the old providers SIM card back in the phone, does it still work?