SMS not workin

[Sujith1]

I’m not able to send or receive sms on my phone. Still verifying on my iMessage I contacted apple support. They said to contact the provider and make sure my number is properly activated for sms. 

[Chalupa_Batman]

---

@Sujith1 wrote:

I am in a big trouble now. What is the solution for this. How can fix it. I tried all the things what I can do. Already contacted with apple they said it is the problem with provider.

---

Hello @Sujith1 

Since nobody has responded since yesterday and it's clear you still require help, please create a ticket to have a CS Agent assist you further. Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Sujith1]

I am in a big trouble now. What is the solution for this. How can fix it. I tried all the things what I can do. Already contacted with apple they said it is the problem with provider.

[computergeek541]

---

@Sujith1 wrote:

Any agent please call back 

---

Sorry, but customer support agents do not call customers.  Everything will be done by private messaging on this websbite and the communications will come from the CS_Agent username.

[Sujith1]

Any agent please call back 

[Sujith1]

Actually I made a mistake go with a company without a phone number and not a person to contact. I just want to get out from this service 

[slusagm]

yes, the number is for issue with porting.  If you can receive calls, that means your porting is completed

you should get help from Apple instead 

but usually, you can remove your number from iMessage first. Reboot phone and reenter number on iMessage after.  It might then re-register. It could take another 24 hours but it would work eventually 

[Sujith1]

I tried this number but not get any positive response from them. They tried but no results 

[Chalupa_Batman]

There is a number you can call to get this porting issue resolved. I will send you a private message to your mailbox in the top right corner of this page or click on this link to direct access.

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Sujith1]

Yes I did. But still the same 

[Chalupa_Batman]

Have you tried to reset your network settings and reboot the phone?

[Sujith1]

Not working. Just tried 

[Sujith1]

Yes just 30 hours ago from virgin mobile 

[Chalupa_Batman]

Hey @Sujith1 

Did you just port over from another service provider? If so, there is a number I can send IF this is the case as the port may not have gone through. Please confirm this. Also, if you place the old providers SIM card back in the phone, does it still work?