Community

Jk7 · ‎06-18-2023

I ordered a SIM card online on June 5th I still have not received it. How do I get my SIM card?

esjliv · ‎06-18-2023

@Jk7 wrote:
I ordered a SIM card online on June 5th I still have not received it. How do I get my SIM card?
@CS_Agent

@Jk7 - we are not CS_Agents. We are customers like you here.

Tomorrow will be 10 business days. So why not wait until next week to see if it comes in before telling Public Mobile you did not receive it. NOTE: SIMs normally get sent regular letter Canada Post.

Handy1 · ‎06-18-2023

@Jk7

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up .otherwise reach out to support for a status up date for when it shipped and when you can expect

Message support directly

while your already here and logged in the community you can send a private message To CS_Agents click >>>here.<<<

softech · ‎06-18-2023

@Jk7

Sim card delivery from PM online could be as many as 3 weeks

However, since it has been over 10 days, you can open ticket with PM support to confirm if they got the order and if the sim card is on the way. They might offer to resend you another one or ask you to buy one form local Telus/Koodo/MobileKlink store and reimburse you the extra cost

. Open ticket via direct message with PM support:

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened. CS Agent will reply to you there

Community

SIM card ordered still not received