SIM card lock

[warmand]

I recently obtained an iPhone 6s. 

Under settings>General>carrier is ‘PublicMobile 49.0’

& under Carrier Lock is ‘SIM locked’

The phone has no restrictions under an IMEI CHECK. 

The phone works normally with PM SIM card installed. 

I would like to have phone unlocked for international travel.

Please advise action steps. 

[VIP_Tech]

Hi @warmand 

from where get your device contact them will be unlock for free. Unlock your phone (publicmobile.ca)

or try eBay lower cost.

[Meow]

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@warmand wrote:

I recently obtained an iPhone 6s. 

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Where from did you get your phone?

Did phone ever worked as a mobile phone and who was previous provider?

You can always ask agent to help you out making PM SIM working with PM.

Send a private message to the CSA by clicking https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[softech]

@cellphoneuser1   True.. only way to tell if it is unlock is with another carrier sim and make a call to see if it works  🙂

[cellphoneuser1]

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@softech wrote:

@warmand   

Where did you get the phone originally? like which carrier was it from?

if you want to be certain the phone is unlocked, try to get another SIM from a friend.  Any SIM will do except  PM/Telus/Koodo.   Once inserted with another SIM, if it does not come up with an error asking for a Network unlock PIN, then it is good, the phone is unlocked.

In case you did get the message for unlock code, then you can open a ticket with PM. 

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no such thing as network unlock PIN or unlock code for iPhone 6s

[softech]

@warmand   

Where did you get the phone originally? like which carrier was it from?

if you want to be certain the phone is unlocked, try to get another SIM from a friend.  Any SIM will do except  PM/Telus/Koodo.   Once inserted with another SIM, if it does not come up with an error asking for a Network unlock PIN, then it is good, the phone is unlocked.

In case you did get the message for unlock code, then you can open a ticket with PM. 

[BKNS27]

@warmand 

It will say PM because you have or had a PM SIM in the iPhone.

When you are travelling and purchased a local SIM. Make sure under Settings>Cellular >Network Selection>enable Automatic.

Also to power off the phone when you swap the SIM card.

[cellphoneuser1 · Accepted solution]

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@warmand wrote:

I recently obtained an iPhone 6s. 

Under settings>General>carrier is ‘PublicMobile 49.0’

& under Carrier Lock is ‘SIM locked’

The phone has no restrictions under an IMEI CHECK. 

The phone works normally with PM SIM card installed. 

I would like to have phone unlocked for international travel.

Please advise action steps. 

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Did you try a sim from somehwere else?  If the phone's locked, you can contact Pubilc Mobile's cusotmer support agents by using the chatbot.  They can unlock phones that are locked to Telus.