@ronbrucescott
Your pm outgoing services should already be working immediately after activation. Including your mobile data and even some incoming texts could come thru. Only incoming calling is the last to complete indicating hour port is complete. Otherwise once your landline stops working and it's account is closed your port is complete.
If you do not have any services working with the pm sim card in your phone and you have rebooted the phone then your sim card did not provision correctly upon activation. You will need to contact customer support to provision your sim card to your account. Put "sim cardnot provisioned upon activation" in the subject line and leave a detailed message explaining your issue.
Keep an eye on the envelope icon at the top right corner of your screen next to your avatar for a little number to pop up indicating a reply from a CSA. Responding promptly will speed up service times but expect a reply within an hour.
To contact customer support click below:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
To pre-verify your account include your full name, address, email, phone # and 4 digit acct pin #.
