SIM card deactivated while there is enough money in my account

[Ndhami24]

I have enough funds in my account and the money is automatically deducted from my bank account but my SIM card is deactivated!

[darlicious]

@Ndhami24 

There's a big difference between a deactivated Sim card/account and a suspended account due to non payment. There was a major system issue spanning Thursday and Friday this week that caused many autopay failures for customers going thru renewals (a good reason to top up manually before renewal because those customers were unaffected....like myself.)

If after two attempts at payment via your payment card on file (preferably once in self serve and once via 611 and using your 4 digit account PIN #) you can wait one full hour and try again with same card or a replacement card again using each method one time. If you are still not successful then reach out to customer support to help with your payment card.

If a payment is urgent then consider these alternative methods of payment....

https://productioncommunity.publicmobile.ca/t5/Get-Support/Can-t-Make-a-Payment-or-Update-Your-Card-...

[softech]

@Ndhami24   what you meant by sim card deactivated?

you checked My Account? What is it showing as Available Fund and account status?

https://selfserve.publicmobile.ca/en/account/overview

With the sim card in the phone, what message you see on the phone status bar on top?

Try to put the sim card in another phone, does it work?

if you put another ACTIVE sim card in your own phone, does it work?

just want to confirm if it is a sim card issue, account issue or device issue.

[JK8]

@Ndhami24 

What does your self service account say for status….is it Active?

Have you tried rebooting, resetting network settings, reinstalling SIM card? Are you on autopay?