Rrefund

[Jacques1988]

how can I get a refund

[darlicious]

@Jacques1988 

Most of us are a little bewildered at how a balance builds w/Auto pay since the payment system always deduct from available funds first. Normally prepaid funds are non-refundable.

However if you had a case of double payments or charges occurring then asking for a refund or granting an account transfer may be possible or if you are on the rewards program the CSA may allow for the account to be transferred to  a "friend or family member" while porting your number out.....if it's a compelling enough reason (employment requirement for example) and then the new account holder transfers you the equivalent balance.

This YMMV as pm considers it on a case by case basis but can happen.

If you have chosen a different provider with a device contract keep in mind you have 15 days to change your mind and return the device and accessories etc....and cancel penalty free. You can use up your balance and then negotiate a new deal with the potential new provider.

To contact customer support : Submit a support ticket via SIMon the chat bot Click here 

Or if you cannot submit a ticket via SIMon then Click here   ....for additional member supplied info.

[HALIMACS]

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@Jacques1988 wrote:

Because of technical issues, I had autopay, but the money wasn’t taken from the account.  Is is possible to transfer to another family member?

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@Jacques1988 

You could try to ask the Customer Support Agents if they would consider moving the available balance to another active account, but that practice has long since ceased so I wouldn't hold my breath.

However, if you are moving to a TELUS company (TELUS or Koodo), you might have a greater chance of success.

It's worth the ask if you are unsatisfied with recent technical glitches that have happened with auto-pay and the April 1st fiasco - ask the CSA's.

To contact a Customer Support Agent, there are 2 methods:

1. Use the ticketing system for a faster response time. Click here and type Customer Support Agent, then select Contact Us, then select Other (or the topic that more closely matches your request).  Click the result which states Click here to submit a ticket and follow the prompts,  or, 
2. Send a private message to the Customer Support Agent by clicking here  You’ll need to be logged into your Community account for the link to work.

Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.

[JL9]

Unless it was PM mistake with the technical issue there is no refund nor can your transfer to another PM customer. You used to be able to which at least was an option, and i used that when I left the first time, but they removed that option since

[dabr]

@Jacques1988   I also think you have a right to request either a refund or at the minimum transfer of those funds to another PM account if the reason for those extra funds is due to PM's autopay failure.  It certainly doesn't hurt to submit a ticket using the links provided by @JK8  earlier.  

BTW, just to clarify the extra funds is money you deposited into your account and is not rewards?  If part of those funds are rewards, then PM will not issue a refund/transfer of any of the rewards funds, of course.

[JK8]

@Jacques1988 

I feel you might have a case for either a refund or credit to another account since you stated there was a technical problem. You had autopay on and an Account balance. The renewals should have exhausted your Account balance first even though autopay was on.

[hairbag1]

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@Jacques1988 wrote:

Because of technical issues, I had autopay, but the money wasn’t taken from the account.  Is is possible to transfer to another family member?

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Nope. You can either forfeit the balance or stay until it's exhausted. Sorry.

[hTideGnow]

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@Jacques1988 wrote:

Because of technical issues, I had autopay, but the money wasn’t taken from the account.  Is is possible to transfer to another family member?

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HI @Jacques1988   Sorry, fund cannot be transferred between account.  They have stopped doing it for some time

[JK8]

@Jacques1988 

Contact a CS Agent. It will be up to them but no guarantees.

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to our Agents. Click here to get started.
• Alternatively, you can send a private message to our Agents by clicking here. You’ll need to be logged in to your Community account for the link to work.

[Jacques1988]

Because of technical issues, I had autopay, but the money wasn’t taken from the account.  Is is possible to transfer to another family member?

[iliketotalk]

@Jacques1988 hi maybe you can sell your account to someone else,as long as your not planning to port your number

[hairbag1]

Prolly not gonna get a refund, Friend.

I suggest you stay with PM until you use up your Available Funds. Perhaps get one of the higher priced plans for 30 days to use it up quicker. PM has a $70 / 30 day option with +20GB of data.

Once you're close to the end, then port out to your new provider.

edit...phonics

[JK8]

@Jacques1988 

There are no refunds. This is prepaid. Is that money from vouchers, payment via cc or rewards built up?

[Jacques1988]

I’m changing company, but I have approx. $80 in available funds.

[Yummy]

If you see extra funds on your account, leave them there until next renewal when they will be used.

What is refund for?

Bottom line is, you can always ask for refund if it is justified, contacting agent.

But more details is needed to provide proper advice.

[iliketotalk]

@Jacques1988 hello what are you trying to get a refund for?