Restore my Old Phone Number

[Rosa123]

Hello,

I've been outside of the country for a couple of years, and I had a Public Mobile number previously. I've paying a low monthly plan to keep my phone number active, but the sim card is not working anymore. Also, I never created an online account before. Is thee any way to restore my old phone number if I buy a new sim card?

Thank you

[BKNS27]

@Rosa123 

If you kept up with payment for couple of years. Try rebooting your phone with the old SIM in your phone by powering off then back on.

[Handy1]

@Rosa123  As long as the account hasn’t been suspended more than 90 days . You should be able to make payment and get number and plan back . If you had originally activated in store when we used to be able to it’s possible you never created account before . In that case you need to submit ticket with support to create the my account 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[dust2dust]

What were the first 6 digits of the number? When did you last pay? From another phone, dial 1-855-4pu-blic and enter your number and see if it can find it. If not then it's gone. Maybe an autopay didn't work and then 3 months later the account deactivated.