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Resetting account

Davidallen1991
Great Neighbour / Super Voisin

Hello i need help resetting my account 

4 REPLIES 4

Triguy
Mayor / Maire

Do you need to renew your account early or reset your self serve password ?

Contact a moderator.

Here’s when and how to contact the Moderator Team:

  • Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Click here to get started.
  • Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

RossN
Mayor / Maire

@Davidallen1991 wrote:

Hello i need help resetting my account 


contact a moderator you can do so by clicking the chat bubble at the lower right corner,to avoid going around in circles with Simon say that you want a human to speak to, a ticket will then be generated briefly mention your issue password reset

 you should get a response between 2 to 48 hours a reply should show up in your little envelope in the top right corner 

hairbag1
Mayor / Maire

By "resetting your account"...do you mean paying for your renewal or something different ?

JoyLuck
Mayor / Maire

@Davidallen1991 wrote:

Hello i need help resetting my account 


Can you give more details? Reset plan? Reset pw to self service?

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