Reset email

[Niya05]

How can I reset my email address?

[darlicious]

@Niya05 

It's important to note that if your community profile and your self serve account emails do not match exactly you will not recieve any community rewards if you earn any.

[esjliv]

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@Niya05 wrote:

How can I reset my email address?

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Hello @Niya05,

If you are referring to your Community email, you can do that yourself.

Click your "avatar" a the top, right (next to your envelope for messages) while signed into your Community account, and go to "My settings" to change your email associated with your Community account.

[RosieR]

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@Niya05 wrote:

How can I reset my email address?

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hI @Niya05 what's the problem?  If you want to change your email address that you use as username in your self-serve account, I just did that myself recently.  You need to get in touch with a moderator to fix that for you, by using the links already provided above.  You have to be able to prove this is your account.

Please do not ignore this note from the moderator... I did, and it caused me grief.  ☹️ 

Note that before you will connect with your new credentials you will need to clear the cache & cookies on your device.

 https://bit.ly/2AYhY2a

Stay safe!

[yanzhiqiang]

Contact moderators by clicking the bubble at bottom right.

[JoyLuck]

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@Niya05 wrote:

How can I reset my email address?

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You need to contact a moderator if you would like a different email username for self service.

Here’s how to contact the Moderator Team (Public Mobile representative) for assistance:

• Get help with your account the easy way by starting a conversation with our virtual assistant, SIMon. It’ll take you to relevant help articles, or if it’s something more urgent, it can help you submit a ticket to the Moderator Team. Choose the chat bubble in the lower right hand corner and follow the prompts.

• Alternatively, you can send a private message to the Moderators by clicking here. You’ll need to be logged in to your Community account for the link to work.

[computergeek541]

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@Niya05 wrote:

How can I reset my email address?

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To properly change the e-mail address associated with your self serve account, you need to ask the moderators by submitting a ticket at:  https://publicmobile.ca/chatbot .

[Anonymous]

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@Niya05 wrote:

How can I reset my email address?

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Which email address? What do you mean "reset"?

Do you mean change the self-serve email address?

Do you mean change the community email address?

Do you even mean change a password?

[gpixel · Accepted solution]

@Niya05 you need to contact customer support mods to change it for you

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

make sure to check your inbox(top right corner envelope icon) periodically, for a response

Moderators are available from Monday to Friday from 8AM to Midnight EST and from Saturday and Sunday from 8AM to 10PM EST