01-02-2023 09:23 PM
I activated account with public mobile on 30 Dec 2022. I am not at all satisfied with their services and would like to get a complete refund as I have used only 4 days now.
Solved! Go to Solution.
01-03-2023 05:35 AM
Well you got lots of good discussion as to your options, but no direction on how to proceed.
With the above information, contact a customer support agent and see where you can get.
To contact a Customer Support Agent, there are 2 methods:
Watch for their response in your Community private mailbox which will be indicated by a number on the small envelope icon to the left of your Community avatar.
01-03-2023 02:11 AM
I am sorry to hear that. I have been using public mobile for 2 and half years. But no complaints.
Hope you can get a refund.
01-03-2023 12:48 AM
There is no device subsidy and only a 30 day contract that is not subject to an early cancellation fee so there is no trial period that would apply to prepaid services. By nature prepaid service has no contractual obligations beyond the 30 day service period. There is an expectation that a prepaid provider actually provides the service to the customer. The customer also has an obligation to inform their provider if there is a problem with their service so that the provider is given an opportunity to remedy the problem.
Early cancellation fees – General
01-03-2023 12:37 AM
@dust2dust i got the quote from Postpaid versus prepaid services | CRTC it mentions nothing about trials, so not sure what is out of context.
in the end it will be the CSA agent the customer contacts who will make the ultimate decision as we all know.
01-03-2023 12:32 AM
01-03-2023 12:30 AM
@softech it was from the prepaid section user rights, I infer contract in this sense I pay PM thus they are under "contract" to give me 30 days of service. unless there is a different type of prepaid service which i am unfamiliar with
01-03-2023 12:27 AM
@mimmo- Not applicable to this service. IMNSHO
As the saying goes, you took your quote out of context.
"If you have a contract with an early cancellation fee, you have a trial period." And:
"i. When a customer agrees to a contract through which they are subject to an early cancellation fee,".
There's no cancellation fee here so none of this applies. It could be argued that this is a 30 day contract, but there's no cancellation fee.
01-03-2023 12:23 AM
@mimmo this term is not for service like that, it is more to protect those who activated with a phone, with a contract. So,I don't see it will apply to PM at all
01-03-2023 12:18 AM
I'm going to be contrary to the above. yes in general PM is no refunds, but since you are just activated but you might be entitled to a refund, there is a refund clause in the crtc guidelines, that states:
how this will is interpreted i guess is the big question, as it mentions phone, contract etc..
@darlicious do you have any experience in these type of situation?
01-02-2023 09:43 PM
@nagireddykanala sorry PM is prepaid provider, no refund 😞
you have only used it for 4 days, may I know what make you not happy with the service? Maybe we can help out or explain?
if you want to leave PM, you can either port out your number before end of your current 30 days cycle (Jan 28) or you have to disable your Pre-authorized payment on My Account.
You can port out your number and your account will be closed once the porting is completed
if you don't need to port out the number,. then you have to login to My Account and disable Pre-authorized payment. Yes. when you joined, PM already enabled Pre-authorized payments. Make sure you disable it. PM will then won't be able to renew your account on Jan 29 and you account will be suspended. 90 more days, your account will be formally closed
01-02-2023 09:38 PM - edited 01-02-2023 09:39 PM
Sorry there are no refunds for prepaid mobile services. I don't recommend abusing a credit card issuer's chargeback program either when you haven't attempted to contact pm in regards to what has led to your dissatisfaction. Perhaps if you explain in detail what part of the service you are unhappy with we can help fix it or direct you to customer support with the info you need to have the issue resolved.
01-02-2023 09:27 PM
01-02-2023 09:25 PM - edited 01-02-2023 09:29 PM
Sorry PM is a prepaid service and there's no refunds.
You might have better luck doing a charge back with your credit card company, if that's how you paid.
01-02-2023 09:25 PM
@nagireddykanala @It’s a pre paid service so unfortunately there is no refund , just use your plan for the 30day cycle and change Carriers before your renewal if you still not satisfied or else you lose all the service you paid for on dec 30/2022