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AJ16
Good Citizen / Bon Citoyen

I want to add new my debit card

12 REPLIES 12

darlicious
Mayor / Maire

@Meow 

For example....a Sim card swap will always require a 2FA verification code. But I have discovered if 2FA is disabled everything from fixing a typo in your address or name in your profile to phone number changes and payment card updates require a 2FA code verification. Whereas when enabled the change is allowed without verification. I haven't tested everything but when making significant changes within the account like for an account transfer it cuts down on the amount of 2FA codes needed and if the Sim card is unavailable for SMS texts and/or the email as well it prevents a giant headache.


@darlicious wrote:

@Meow 

I find many changes in your account can be performed without needing the 2FA verification code if 2FA is enabled. I then disable it again after performing any changes within the account.


Now I am completely confused.

You can perform changes 'without needing the 2FA verification code if 2FA is enabled'??

But if 2FA is enabled PM WILL send you 2FA, correct? So how come you can do changes without being bugged by 2FA all the time if 2FA is enabled?

darlicious
Mayor / Maire

@AJ16 

Your username is your email. If you cannot remember your password try the forgot password option. Get the 2FA code sent to your phone via SMS text if your service is active. If it is not active have it sent via email ( which will help identify the email if you forgot which one you used to create your account.) Once you reset your password wait 5 or 10 minutes and login by accessing the login page from your search engine or the webpage....don't use the prompt after the password reset.

 

@Meow 

I find many changes in your account can be performed without needing the 2FA verification code if 2FA is enabled. I then disable it again after performing any changes within the account.

Meow
Mayor / Maire

@AJ16 wrote:

I forgot my account information


In that case you have to contac agent to reset your access.

To Contact CSA-agent; there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

If ticketing does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+)Here


@AJ16 wrote:

I forgot my account information


 

HI@AJ16 

 

So, you cannot even login to My Account?

Did you try Reset Password? 

If that does not help,  open ticket with CS Agent  at : https://publicmobile.ca/chatbot.

First type Contact,
then select the only choice there: "Contact..",
from the list of , choose "Other"
finally click link the blue link about submit a ticket
Another page will open and just follow: .

After ticket is submitted, make sure to check your Community Inbox(top right corner envelope icon) periodically for response from PM

 

If you have problems submitting a ticket, you can open ticket by private message (but this can take longer):

         https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

 

softech
Oracle
Oracle

@AJ16 

 

You can easily do it youself

 

Just login to My Account, go to Payment page, click Manage Payment Method, then Update Card information. 

https://selfserve.publicmobile.ca/en/account/payment/manage-cardhttps://selfserve.publicmobile.ca/en/account/payment/manage-card

 

You can also use this direct link

https://selfserve.publicmobile.ca/en/account/payment/manage-card

AJ16
Good Citizen / Bon Citoyen

I forgot my account information


@darlicious wrote:

@AJ16 

It would need to be a debit/credit card preferably visa/debit as m/c debit cards are YMMV with public mobile. If you have disabled 2FA verification on your account go to your profile page first and enable it before replacing your payment card on the payment page. Once your card is accepted you can then return to your profile page and disable 2FA again.


@darlicious  could you be so kind to explain why is this needed? I am not there yet with updating CC but would not like to have nasty surprise when I get to that point.

I do not have 2FA active.

AJ16
Good Citizen / Bon Citoyen

There is no options please guide me

Meow
Mayor / Maire

ONLY VISA/MC debit are acceptable by PM. Plain debit are not. When you log in, head toward Payments

Meow_0-1669150668764.png

 

darlicious
Mayor / Maire

@AJ16 

It would need to be a debit/credit card preferably visa/debit as m/c debit cards are YMMV with public mobile. If you have disabled 2FA verification on your account go to your profile page first and enable it before replacing your payment card on the payment page. Once your card is accepted you can then return to your profile page and disable 2FA again.

hTideGnow
Mayor / Maire

HI @AJ16  Just login to My Account, go to Payment page->Manage Payment Method,->Update Card information.  and you can make change there.

PM accepts Visa debit and some MC Debit

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