Partial Port-In Mixed Service Issue

[maxyliu]

Current Status:
Confirmation: I have already replied "YES" to the transfer authorization text and received a confirmation email from Fizz stating the transfer is successful.

The Problem (Mixed Service): Both my Fizz SIM and Public Mobile SIM can make outgoing calls using the same number. However, all incoming calls and SMS are still being routed to the Fizz SIM.

Data: Mobile data is working on the Public Mobile SIM.

Financial Urgency: My Fizz billing cycle renews tomorrow (January 25th), and they are about to charge me for another full month.

I request that Public Mobile immediately refresh/complete the porting process to fully deactivate my Fizz line before the charge occurs.

[hTideGnow]

hi @Kurosaki 

this is normal when a port was not completed.  

Did you get a text from the old carrier, did you reply Yes within 90 mins?

and can you receive inbound phone calls, especially from Non-Telus/Koodo/PM phone?  If you cannot the port was not done

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage          

[BKNS27]

@maxyliu 

The Fizz SIM with continue to work until porting is completed. Once completed, the Fizz SIM will stop working then reboot your phone by powering off then back on.

[Kurosaki]

I am facing the exact same issue. It's very strange. When I call from my Fizz sim, it's going through and the number being displayed on the other end is still my number. 

The same case when I call with the PM eSim. However, just like yourself, I cannot receive calls on PM eSim. I can only receive calls on Fizz eSim. Luckily the old eSim is still working and my iPhone is dual-sim so I can use both concurrently.

Please let me know if PM is able to offer a solution to your problem.

[maxyliu]

iPhones don't require a physical SIM card swap; you can simply add an eSIM via the Public app. There are numerous cases of this exact issue on social media. Please check with your technical support team. If you cannot support these services properly, you should not run these promotions, as they only cause trouble for your customers.

[Sansan]

How long did you wait to remove your fizz sim card and replace it with your public mobile sim?

You can call the Public Mobile porting team after 9am est to check on the port. I will send you a separate message with the phone number to call.

It is already January 25, so if that's your renewal date, you would be charged already.