I purchased a SIM card from Public Mobile and paid the fee, but it didn't arrive on time. After waiting, I switched to another telecom company. About ten days later, the SIM card finally arrived, but I no longer need it. I want to cancel my account with Public Mobile, even though it has already been registered. The SIM card has not been activated.
Unfortunately, no one has been able to resolve this issue for me, and I'm only getting automated AI chats, which is frustrating. I can't believe a company doesn't provide proper customer service. I’ve already paid around 40 dollars, and I want to request a refund since I never used the SIM card. I don't know how to proceed, and there seems to be nowhere to ask for help. It's really annoying
It doesn't make any sense that a telecom company doesn't have a simple way to send an email and get responses. You should know that providing this kind of service is not the way to lower your costs. I've sent multiple texts, tried to send emails, and attempted to speak with customer service, but nothing gets resolved. You don’t have a single contact number, nor a portal where I can send an email. What kind of customer service is this? All I get is communication.
