Refund mistake purchasing addones

[Anitatony]

Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data.

[Meow]

Contac agent and explain your mistake. To Contact CSA-agent there are 2 methods:

https://www.publicmobile.ca/en/on/get-help/articles/contact-an-agent

Ticket has to be opened through chatbot - https://widget.telus.tiia.ai/publicmobile/publicmobile.html

Having a ticket is preferred way to contact agent as they might respond faster then receiving personal mail.

If opening a ticket does not work very first time, contact agent directly.

- Send a private message to the CSA - agent by clicking (Ctrl+) Here

Agent’s response is usually between 15 and 120 minutes with a ticket. Private messaging might take longer.

Watch for envelope in top right corner of Community page. It will show Number of unread emails.

[computergeek541]

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@Anitatony wrote:

Hello I wanted to know if I can get a refund on a wrong purchase. I accidentally goy us roaming instead of data.

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All purchases are actually final sale, so please don't expect a refund.  However, you can open a ticket to see what a customer support agent says.  Please use the chatbot to a open at ticket:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html

[Handy1 · Accepted solution]

@Anitatony  Please message support explain that and they usually pretty good at reversing it for you 

message support directly
       

while your already here and logged in the community you can send a private message   To CS_Agents click          

VVVVV      Link below    VVVVV

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437