02-19-2023 04:17 PM
02-19-2023 05:04 PM - edited 02-19-2023 05:07 PM
if you accidentally selected the wrong add on, contact customer support and ask politely for them to apply the funds from that purchase to available funds.
This will likely be more successful if if you haven’t consumed any of the add on.
Then select the correct add on that you desired instead.
It’s unlikely they will give you a refund.
02-19-2023 04:42 PM
02-19-2023 04:20 PM
@zappi First check
Check add-ons /mins /Data
For most up to date account info
if it’s still not there and you have been charged reach out to support
Getting support / submit ticket
Or while your already here and logged in the community
Watch for reply top of page to the
Right ( envelope image )