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Refund add-on

Great Neighbour / Super Voisin

Hi, I would like a refund for wrong add-on.


Mayor / Maire



if you accidentally selected the wrong add on, contact customer support and ask politely for them to apply the funds from that purchase to available funds.


This will likely be more successful if if you haven’t consumed any of the add on.


Then select the correct add on that you desired instead.


It’s unlikely they will give you a refund.

Town Hero / Héro de la Ville

@zappi  First check 

Check add-ons /mins /Data



For most up to date account info



if it’s still not there and you have been charged reach out to support 

Getting support / submit ticket


  • Get support by starting a conversation with virtual Chat box /SIMon. Click here                 


Or while your already here and logged in the community


  • you can send a private message   To CS_Agents by clicking here.


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