iPhone 11 hotspot keeps disconnecting

[PYMak]

I recently bought a pre-owned iPhone 11 online with Public two weeks ago.   The hotspot connection keeps disconnecting after 5 to 10 minutes.  I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this issue.  iPhone 11 have been updated to the latest OS.  Can the issue be fixed or changed the iPhone? Thanks

[PYMak]

I open a service issue with CSagent

[PYMak]

I switched to another iPhone XS in the same location without any issue

[HALIMACS]

@PYMak 

Perhaps the device hotspotting to it is connecting to an available wifi connection, thus terminating the hotspot connection.

Also tends to happen when device is out of Bluetooth range - can be wonky.

[PYMak]

The phone is newly setup

[esjliv]

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@PYMak wrote:

I recently bought a pre-owned iPhone 11 online with Public two weeks ago.   The hotspot connection keeps disconnecting after 5 to 10 minutes.  I checked the battery saver and low-data mode are both OFF. I have another iPhone XS and don't have this issue.  iPhone 11 have been updated to the latest OS.  Can the issue be fixed or changed the iPhone? Thanks

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@PYMak  - it sounds like you may have googled this to troubleshoot. Did you troubleshoot other items that are mentioned here?

https://www.alphr.com/iphone-hotspot-keeps-disconnecting/#:~:text=Possible%20Reasons%20Why%20iPhone%....

Maybe try a Reset of your device's Network Settings and see if that improves the issue. This also resets Wi-Fi networks and passwords, cellular settings, VPN and APN settings, and connected Bluetooth devices that you've used before.

Iphone:

To Reset Network Settings, begin by opening the Settings app. Next, tap General -> Transfer or Reset iPhone -> Reset -> Reset Network Settings. and enter your passcode.

Your iPhone will reset network settings and restart itself.

[Handy1 · Accepted solution]

@PYMak  Take to Telus store to check warranty or ask support to return while still under the 30 day mark 

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