11-02-2021 07:49 AM - edited 01-04-2022 05:17 AM
Referred a friend Oct 5th 2021, he hasn't recieved his $10 and I haven't seen my $1 credit either. Put in my referral number at time of activating his account. Where do I turn to get this resolved?
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11-02-2021 09:29 PM
Welcome to the community! We are happy to see you are contributing to the community. Your reply was a good one. Just note that in this particular case it is the customer who activated that must contact customer support to get the issue resolved vs the customer who offered their referral code. Keep participating we welcome your contributions!
11-02-2021 12:18 PM
the referral code has to be exact,it’s possible a letter could of gotten mixed up,use the bubble below to contact a customer service agent and they will be able to resolve it for you
11-02-2021 12:05 PM
if your friend put it Referral Code at activation then you will earn $1 every 30 days for each friend you refer to Public Mobile who enters your unique referral code in the referral code box during activation. Plus, your friend will receive a one-time credit of $10.
they will applied within 72hr,,,
but if your friend miss it letter or number to put it for referral code your friend need to Contact Customer Support Agent by CS_Agent, and Explain your issue to
they can solve your issue, they are nice Service Team they will help you 100%.
and them only will Add,
Here’s How To Contact Customer Support Agent by CS_Agent,and Submit a Ticket,
Good Luck..
11-02-2021 09:50 AM - edited 11-02-2021 09:51 AM
Confirm with your friend what exactly (s)he entered. Best way to pass the code is to copy/paste from your account to avoid typos.
Most common typos are 0 and O (zero and letter O), 1 and I, 8 and B. But your friend should contact CSA and they will resolve it quickly.
11-02-2021 09:31 AM
@gkonyk wrote:Referred a friend Oct 5th 2021, he hasn't recieved his $10 and I haven't seen my $1 credit either. Put in my referral number at time of activating his account. Where do I turn to get this resolved?
Is there a chance that and O was entered instead of a 0 or vice versa? Your friend with the new account will have to contact the Customer Support Agent to have this looked at. They can raise a trouble ticket through the chatbot in the lower right hand corner of the screen.
* I am happy to help, but I am not a Customer Support Agent please do not include any personal info in a message to me. Click HERE to create a trouble ticket through SIMon the Chatbot *
11-02-2021 08:42 AM
@gkonyk yes that should have appeared within 72 hours, so you will need to contact a CSA, you can use the bubble below. Perhaps there was a glitch in the system, but they should be able to look into this for you and resolve the issue. Good luck!
11-02-2021 08:22 AM
@gkonyk Usually for Friend Referral, the one who refers other (you) should see the $1 on the same day of the activation while the friend who join should see the $10 bonus within 72 hours.. Since it has been almost a month, probably something wrong. However, your friend can simply contact PM and they can usually able to add the referral back easily. You can follow the steps in the previous post to open ticket with PM.
11-02-2021 08:02 AM
Your friend would need to submit a ticket.
Here’s when and how to contact our Customer Support Agents: