Recurring Payment - Cashback

[BMcL]

I use a visa card which has cash-back rewards. Recurring payments get double the rewards. However, Public Mobile does not show up as recurring.
The Visa Centre confirms that the merchant has to code the payment as a “recurring payment” which then qualifies for the cashback multiplier.
How do I ask Public Mobile about this?

edited by computergeek541:  changed category labels (discussion unrelated to the Public Mobile rewards program)

[hairbag1]

@BMcL 

this subject has been brought up several times in the past with no concrete reason. Here's a bit of reading from past posts about recurring payments. Perhaps you could start a dialogue with Customer Support but I suspect the first line agents won't have any better reply than ours. You could ask to have your question escalated for better reasons.

https://productioncommunity.publicmobile.ca/t5/Get-Support/Why-isn-t-AutoPay-tracked-as-a-recurring-...

[BMcL]

Responding to the replies so far:

• Amazon Prime is prepaid and it can be stopped anytime, yet it shows on my visa statement as a recurring payment and gets the extra rewards.
• While the Public Mobile website and my own account both clearly show a monthly payment, my visa statements show a 30 day payment. What gives??

[Chalupa_Batman]

To add to @hairbag1 and @Handy1 comments, if this was postpaid, then it would qualify as recurring payments. In other words, on a contract. Public Mobile is prepaid so you can stop at any time as with a 1 year contract your having reoccurring payments.

[hairbag1]

@BMcL 

It's not considered a recurring payment as you can stop payment anytime.

[Handy1]

@BMcL  That’s because public mobile is pre paid service, not post paid and not monthly either it’s just 30 days at a time