50% promotion not valid after checkout

[Chickenmama]

I subscribed 50% discount plan on 24Jan 2026. App showed the price and plan as discounted on checkout page. But the service not work until I paid extra $20 plus tax which showed “Amount due today”. So I paid $23.86 not works after, but only work after the second payment $23. That’s mean the discount code not work. And app showed my recurring bill for next month will be $46.86. Which is not make sense, without discount is more expensive than my previous carrier. 

[Frank52]

Hello, it is possible that you will see a credit of $20 on your account within 24 to 72 hours. As someone previously mentioned though, if you do not see the discount and wish to have it investigated, you can write to customer service using the link mentioned in the message below

[Farhan74]

Same thing happened to me. I've sent a message to cs agent since last night. No response as of yet 

[Handy1]

@Chickenmama  

send  a  private message   To CS_Agent

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
   

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