Recently switched to PM-Network Issue in house

[Brando1000]

I recently just switched to PM from Rogers and the whole family did. 

experiencing 3G data and no service when in basement. Rogers I was getting steady coverage. 

I switched to the 5g 80gb plan

any suggestions on possible fixes or reasons?  

[AllT]

Hi Brando1000

  Just a guess but maybe your calls were using wifi calling in the basement. Rogers supports wifi calling Public Mobile does not 

[hairbag1]

@Brando1000 

I wonder if you were able to use the Rogers with wifi-calling when in basement.

ed...sp

[Dunkman]

@Brando1000 

You might also want to check the nearest cell  tower to your main location.  Maybe the nearest Telus/Bell tower is further away than the nearest Roger's tower.  

https://www.ertyu.org/steven_nikkel/cancellsites.html

[softech]

@Brando1000 

What phone do your have?

you mentioned about 3G data, but why 3G if you have a 5G plan? Make sure network mode is set as Automatic And try again. Also try setting the network mode to 4G LTE