Receiving sim cart

[Rukiye]

I placed an order for the sim cart and it was written that it will be shipped within 2 days. But until now there is nothing! And it is since more than a week!

[THG]

My SIM card took 5 business days to arrive to Montreal. I was worried it would take 3 weeks like others reported but it did not.

[Dunkman]

@Rukiye 

The SIM cards will be shipped within 2 business days and usually arrive within 10 business days.  If more than 10 business days, then contact customer service agent.  Usually via Canada Post, with no tracking infomration. 

[BradyP115]

It should be fine. I've ordered 2, and both took around a week to ship and get to me. If a week has passed, then could ask, but you shouldn't have anything to worry about rn 🙂

[BKNS27]

@Rukiye 

Mine took a week from Calgary to Vancouver shipping handle by Canada Post.

[hTideGnow]

hi @Rukiye 

sim card order can be 3 days or 3 weeks delivery, but I usually got mine within 1 week.  Check with support agent on the status.  

maybe just browser cache, please use Incognito/private/secret mode on your browser to login My Account to confirm again

If same,  please submit a ticket with CS Agent using this Chatbot link:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html  Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
If any issue with ticket submission, you can  submit by direct message:  
      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

[Handy1]

@Rukiye  

SIM. Card can take up to 3 weeks to arrive .if you need one sooner try calling local Telus Koodo stores for in person pick up or order from Amazon .otherwise reach out to support for a status up date for when it shipped and when you can expect it . Or if you can get a credit for buying a new SIM card .message support directly while your already here and logged in the community you can send  a  private message   To CS_Agents

⬇️⬇️⬇️⬇️⬇️ Link below ⬇️⬇️⬇️⬇️⬇️

                          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437