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Received SIM card in mail, put in phone, resume activation and get error "Something went wrong."

Good Citizen / Bon Citoyen

After subscribing during Black Friday (for which I was charged and rec'd a confirmation email), I just now received the SIM card in the mail.

I put it into the phone, download the Public Mobile app, log into the account I created, and it takes me directly to "Step 3: Select a SIM" so I press "I already have a SIM card", I get the error "Something went wrong. Please Try again".  I have the same error when I try on the website. Nothing I do gets me past this point. By the way I subscribed during the very busy Black Friday sale when your website kept going down.

I assume I will need a customer agent for help with this, but thought I'd ask here. I messaged CS_Agent, but not sure if they are closed for the weekend?


Good Citizen / Bon Citoyen

Hi, please submit a ticket with CS Agent here:



Town Hero / Héro de la Ville

Hi @Jerome1958,

What are the other options to Step 3?

If you have tried everything, you can submit a ticket to our customer service team. They will be able to investigate why you cannot get past that step. Here is the link you can use to send a ticket straight to an agent:

Please be sure to explain the issue to them. They will respond to you in your community inbox to check it from time to time.

Mayor / Maire

hi @Jerome1958 did you use the PM app to complete the acand enter sim  card number.  You need to use the app and not browser 

If same,  please submit a ticket with CS Agent here:

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