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Payments issue November

fisher2023
Great Neighbour / Super Voisin

I had changed my plan on November 17th with 34 dollars 20GB plan. However, I saw the black Friday promotion was same price with 40GB. So I switched to it. 

Today I pay my credit card, I have been charged twice this month which were on November 17th and November 25th from public mobile. 

So does anyone know how to claim the double charged payment? 

Thank you 

 

5 REPLIES 5

fisher2023
Great Neighbour / Super Voisin

So it means i lost my November 17th payment. Is that correct?. 

@fisher2023  Yes unfortunately , next time change plan for next renewal and you won’t lose money on the current cycle your on 

fisher2023
Great Neighbour / Super Voisin

Yep  I changed it immediately, i am thinking it was same price. So I did right the way.   

So it means i  lost my November 17th payment.  Is that correct?. 

gpixel
Mayor / Maire

@fisher2023 

fyi there are warning signs when clicking change plan now. please read before clicking on things

Handy1
Mayor / Maire

@fisher2023  Sounds like you changed plans immediately band not for next renewal and this is why PM is pre paid and it’s always advised to change plan on renewal and not right away 

Change plan in 3 easy clicks

Handy1_0-1701375383992.jpeg

 

Once you find plan you want be sure to (change on renewal )So you don’t lose money on current cycle

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