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I got the email as well. 

Hi, if you are porting from CTEXCEL to Public Mobile, ask their agent for your account number which will be 8 digits. Not the PIN. I asked them last time, that's the only way you can get your account number of your CTEXCEL number. And you probably sh...

Send a private message to CS_Agenthere: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Did you try to send a private message to CS_Agent?  https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437