how to contact a moderator

[DeliaKrnic8]

Hi,

I recently purchased a US roaming package for $20. It was suppose to include talk, data and text. Well, when I got to the United States, I was not able to text. I could receive texts but I could not reply. Very frustrating. How do I get reimbursed for that portion of the plan? Thanks.

[softech]

HI @DeliaKrnic8   It's a bit strange it is the text part that does not work.  With Data working, I think you will have to use other messaging alternatives ( You could  try to use different network , but you could have break the voice if you change, Voice is harder to get it working in US romaing)

I believe PM support will get you some kind of compensation with the text failed to send.  Please discuss with them:

1. If you have access to My account: At https://publicmobile.ca/chatbot.

Start by typing "Submit a ticket", then click "Contact Us", Then click "Other", then click "Click here to submit a ticket ↗" 

2. If you don't have access to My Account or have trouble with Chatbot: Private message CS Agent at: 

      https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox (envelope icon on the top right) after the ticket is opened.  CS Agent will reply you there

[DeliaKrnic8]

Hi,

Yes. i could make and receive calls and yes, my data was working. Just the sending text portion of my roaming plan was not working.

[softech]

@DeliaKrnic8   were you able to make and receive calls?  and data was working?

PM partners with T-Mobile and AT&T in US, which one you are connecting to now?