Removed Autopay but still got billed

[tarapada]

Hi, I removed Autopay but still got billed for the next cycle.  I have not used the plan since last cycle.  Can payment be refunded?

[computergeek541 · Accepted solution]

This is something that you'll have to discuss with a customer support agent after opening a ticket at:  https://widget.telus.tiia.ai/publicmobile/publicmobile.html