Picture and Group Messaging End Date | Feb 14

[JodyThornton]

Since I ported my number to a competitor over this issue, and I JUST paid my monthly top up to you (and since I still have 4 GB of bonus data, plus 500 international unused minutes with you guys), is there any possible way to seek a refund of this month's top up?  I really liked your service, but Lucky Mobile is letting me use MMS on older devices for just a little bit longer.

[JodyThornton]

@RavingRaven 

Unfortunately, I prepaid on February 5, so I wouldn't forget to top up for March.  Anyway, I tried, and they won't refund.  I'm not going to lodge the CCTS complaint over $22.  My time is more valuable.

Just another example of the big three telco companies being the big three as always.  Enjoy your Public Mobile.

[RavingRaven]

@JodyThornton 

Did the renewal for Public Mobile occur within a day or so of you porting out? It can't hurt to contact customer support and ask for a refund despite the prepaid service policy. If you are refused it would be worth mentioning that losing a vital part of your mobile services could be cause for a C C T S complaint. This should escalate your request to a manager who may grant a refund to avoid an official complaint. Good Luck!

[JodyThornton]

I'm sending pictures on older iPhones right now over SMS.  They're being received.  So yes I'm sure Bell/Lucky will follow suit one day.  However, at this moment I'm able to function on Lucky with an "Old" device in a way I can no longer do with Public.

Sadly though, good customer service should prevail.  There could have been a way to refund a top up over something like this.  Exceptions CAN ALWAYS be made.  The will just isn't there.  That's all.

[hTideGnow]

HI @JodyThornton 

sad to tell you, it is an industry thing.  If you have a phone older than 2015, other carriers will have the same MMS policy too, it is a technology/server thing.  

[JodyThornton]

Well that's unfortunate an exception can't be made.  Had you not rid of the legacy MMS infrastructure, we'd still be good.

That's OK.  I'll consider this the price I have to pay for better service elsewhere.

[hTideGnow]

HI @JodyThornton 

sorry, PM is a prepaid provider and no refund

once you ported your account out, your account will be closed, and the add-on, avaiable funds will be gone too

[JodyThornton]

All good.  I just ported my number to Lucky Mobile over this.  So for now, I can send MMS texts with pictures over older devices that no longer worked on Public Mobile.  It works on my iPhone 6 and my iPhone 5s.  Whew!

[JodyThornton]

I just ported my number to Lucky Mobile over this.  As for now, I can indeed send MMS texts with pictures over older devices that no longer worked on Public Mobile.