Charger is not right

[Joeffer]

I ordered a huawei p40. but the charger is not right. it is not the 22.5W SuperCharge.

[hTideGnow]

@Joeffer yes , I think it comes with 22.5W charger.  What did you get in the package?  Yes, sometimes returned stuff did not come with all the proper accessories

[Anonymous]

@Joeffer 

original manufacturer for Huawei P40 retail bundle is flagship worthy. Inside the white paper box, you will find Huawei's 22.5W Super Charge brick and the enhanced USB-C cable needed for the Super Charge to work. Huawei also ships the P40 with its wired EarBuds ending on a USB-C plug. There is no 3.5mm adapter inside the box..

CPO Warranty, Returns & Repair (publicmobile.ca)

so just the Charger issue with you right and you can test the device if you like and is good just you need to send a private message to Customer Support Agent by Click Here link,

• please include in your message,
  
• phone number,
• order number

maybe them can re-send to you the Charger or cover the cost for you and give a credit for it 

or if you are not satisfied, you can return your purchase for an exchange or refund, with the original sales receipt, within 30 days from purchase date.

[t_p]

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@Joeffer wrote:

It sent me the 5V=2A very old charger. the P10, P20 all already using 5V=4.5A. If the charger is not 22.5W SuperCharge (at least 5V=4.5A), I have to return it.

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@Joeffer 

If you're not satisfied with your purchase, you can ask for a return:

Chatbot (tiia.ai)

[softech]

@Joeffer   Also, confirm with Huawei or other previous owners if P20 , Canadian version, really ships with the Supercharger when it was bought brand new.   if so, then provide PM with the proof and you have your argument

[hairbag1]

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@Joeffer wrote:

It shows on your website "check out the specs"

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@Joeffer...did you not receive an "original manufacturer wall charger and data cable" ? What did you get instead ?

Package Content:

Certified Pre-Owned phone, original manufacturer wall charger, data cable

[Joeffer]

It sent me the 5V=2A very old charger. the P10, P20 all already using 5V=4.5A. If the charger is not 22.5W SuperCharge (at least 5V=4.5A), I have to return it.

[softech · Accepted solution]

@Joeffer   We are  all customers like you here.  

For your order, missing or incorrect charger, you will have to open a case with PM.  From previous experience by other customer, PM support might ask you to buy the replacement yourself and they will reimburse the cost.   So, open a ticket with them and let us know how it turns out

To open ticket with PM:

Spoiler

1. For faster response (2-48 hours), Click on the bubble in the lower right to request CS Agent assistance, or use this direct link: https://publicmobile.ca/chatbot.

Start with typing "Submit a ticket", click "Contact Us", click "Other" from the choices, click "Click here to submit a ticket". Then follow to complete the ticket submission.

2. Or you can Send a private message to the CS Agent here: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

**Monitor your Community inbox, envelope on the top right, after ticket is opened.  CS Agent will reply and work with you  via messaging there

[Anonymous]

 @Joeffer : Sorry...we are all customers like you. You would need to take this up with the CSA's.

I also wonder from those specs whether it means it's _capable_ of that charging speed.

But something in your favour would be their description of "like new". Not that anything was removed or swapped.

[Joeffer]

It shows on your website "check out the specs"

[Joeffer]

can you send me  back the 22.5W Super Charge? that is one of reasons I order the huawei p40.

[Anonymous]

 @Joeffer : I'd be interested to know if the wall wart is Huawei branded.

The fine print in the FAQ says:

An original manufacturer’s wall charger and data cable are included with our Certified Pre-Owned phones.

It doesn't say that it would be the same as what originally came in the box. Cheaty, yes, but not against their wordings.