@VKutuzov
It will be simpler for you to send a private message to the moderators explain in detail your issue with your childs account and your need to access it.
When you send a private message it will help speed up your service request by leaving a detailed message explaining your issue and the info to verify your childs account by including the following information:
- Full name and address on account.
- Email, phone # and pin #.
- Provide your account info as above as well.
If you cannot remember your pin # include at least three of the following:
- Date of birth
- Last payment, date, amount, type and last 4 digits.
- Alternate phone number if any.
- Security question and answer.
- Plan amount, any add ons or promos on account.
- Last 4 digits of sim card.
- Any rewards in your account.
- Autopay y/n?
By including this info you will save yourself the time of having to answer any extra questions to further identify yourself.The average wait time is 2 to 4 hours but be prepared to wait up to 48 hours. They should be able to verify the account without waiting for a reply from you first and begin to recitify your situation.
If you include the credit card info you wish to be updated you can save yourself some extra steps on a sometimes finicky and frustrating pay system that may make it difficult to add credit card details. If you wish this to be done for you then include the card #, expiry date, CVV/CVC # and the exact name on the card and exact billing address. Once successfully added make a test payment of $1 to make sure it works.
Keep an eye on your private message box (the envelope icon) next to your avatar at the top right corner of your screen for a little bubble to pop up indicating a message from the moderators. Responding promptly will speed up service times.
