Purchased the wrong add on

[Klr649]

Hello, I purchased the US Roaming - 1 GB Data (10-day) by mistake. Is there any way to credit this to my account?

[Klr649]

Roxana ended up crediting my account. Thank you all for your help, this community rocks! 

[Klr649]

Perfect. Done!

[hairbag1 · Accepted solution]

When you do send a message to the moderators, ask to have the amount applied to your account rather than a refund. They're more apt to be agreeable to that request.

Good luck...keep us posted how you make out.

[Anonymous]

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@Klr649 wrote:

Hello, I purchased the US Roaming - 1 GB Data (10-day) by mistake. Is there any way to credit this to my account?

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What are the chances you paid the money but didn't do the second step of buying the actual add-on? If so then the money will just sit in your Available Funds until your next renewal.

[darlicious]

Other than messaging the mods there's not much I think you can do once you purchase an add on especially the us add on as it's already working but you can try to get a credit...try Simon for a ticket

[Klr649]

Thanks guys! Next time I'll wear my glasses 

[wingin]

Don't think you can do it by yourself.  Did you select to pay on your next bill? or immediately? But any how, you will have to contact the Moderator...

[Triguy]

Usually there are no refunds but try submitting a ticket to the moderators by clicking on the question mark on the bottom right.

[Jb456]

Stay Safe!