Purchased Data has not been activated

[Beno1]

I must assume that you do not know (or cannot access) my previous posts. Know that I have difficulty communicating as I do not have cell coverage at home, therefore I need to travel to a place where I have cell service as well as wi-fi. I could communicate from home if EverSafe could send confirmation codes to my email address!

So for the third time: on 3 October I bought 1GB of data for 15 points. As my phone thought I was in the USA instead of Victoria, BC, I realized I had purchased 1GB of USA data. It may have been my mistake not noticing exactly what I had purchased, but my phone kept welcoming me to the United States. I have been trying to exchange (or whatever you may call it) the US data for Canadian data. I need to check my email when away from home.

You don't have to reply, but I know you can check my messages and usage, see that what I relate is true and just turn on that 1GB of data.

Thank you,

Kim

[CSA_PM]

Hello there!

I sent you a private message.

You can view and reply to it by accessing this link:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Meow]

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@Beno1 wrote:

So for the third time:

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WE are ALL customer here so no point presenting your account issue here as PM staff rarely monitor this public forum.

Open a ticket through chatbot and hope to get knowledgeable agent on the line.

[hTideGnow]

HI @Beno1 

to assume the phone won't "think" you are in US and connected to the US network, you should change your network connection from Automatic to Manual and choose Public Mobile

and yes, PM support agent will help to reverse your wrong US roaming data purchase, you just need to submit ticket

ubmit a ticket with CS Agent using Chatbot here:       
            https://widget.telus.tiia.ai/publicmobile/publicmobile.html 
             Type the question "Submit ticket", Then click the following in order: "Contact Us" ,  "Other",  "Log In".  
             (If unable to receive 2FA SMS, click "Didn't Receive Code" or "Resend Code" and Select "Send Email")         
If any issue with ticket submission, you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

I think you need PM to help you out

Just open ticket with PM using the Orange Chatbot icon on the lower right. (For 2FA when login, you might need to use email to receive if you cannot receive the text on the phone.) Type the question Submit ticket and select Contact Us to get to ticket open screen       

But if you have trouble with open ticket using Chatbot, then message them using this link: https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage