6 hours ago
3 hours ago
Great that you got through.
5 hours ago
@BKNS27 wrote:Scotland is not one of the country that PM offer Long Distance calling. Here are the countries for LD calling but it could be covered under UK.
Contact an agent for a refund at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
Once again, this continues to show that Public Mobile is negligent in updating their own website with updated information. How does Public Mobile expect volunteers here to help any others when they don't update their own website. How embarrassing folks.
6 hours ago
Yeah it ended up being a dialling issue I was adding a zero after the + 44 cause that’s what the brochure says, one I removed the 0 it went through. *face palm*
6 hours ago
Thank you @BKNS27 - I finally got through after 1 day and 30 more tries. Calling to Scotland is covered under the 1000 UK Long Distance Minutes for anyone that may run into this issue.
6 hours ago - last edited 6 hours ago
Scotland is not one of the country that PM offer Long Distance calling. Here are the countries for LD calling but it could be covered under UK.
Contact an agent for a refund at:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
6 hours ago
@sjlmcaree92 Are you dialing 011 + 44 + city code + local number
6 hours ago
Do you see the UK minutes long distance add on in your self service account?
Maybe try reboot of phone and try again.
Is it one specific number? Or all numbers that you try to call to Scotland?
What numbers are you dialing when you are trying?
6 hours ago
Check you account to see if you still have the UK add-on or not? It may be used and gone.
please send a message to the CS Agent through the following link
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437